Terms and Conditions:
• A contract between you and the owner will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
• The balance must be paid in full at the time of the booking and £200 refundable damage deposit
• Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.
• Please do not move any furniture from one room to another.
• Please lock the doors and close the windows when you leave the property unoccupied.
• Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out – we’re an eco-friendly holiday home.
• The owner reserves the right to make a charge to cover additional cleaning costs if the guests leave the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
• The guests may in no circumstance re-let or sublet the property, even free of charge.
• No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
• The owners are not responsible for the loss of any personal belongings or valuables of the guest.
• Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £200 is required and will be returned within 5 days of the end of your holiday, less the cost of damage/breakages.
• All cancellations must be notified by email info@harpgarden.co.uk.
– If you cancel your holiday more than 2 weeks before it is due to start then it is fully refundable
– If you cancel less than 2 weeks before the holiday a 50% of the balance will be deducted.
– If you cancel less than 7 days before your holiday this will be non-refundable.
• Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
• No parties or events – the maximum number of persons using the accommodation at any time must not exceed 8 persons. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
• Bookings cannot be accepted from persons under eighteen years of age.
• The owner reserves the right to refuse a booking without giving any reason.
• We reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
• Tenancies normally commence at 3pm unless otherwise agreed and guests are required to vacate the rental by 11am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
• EV charging is available at 7kw. Please request at the time of booking.
• Vaping or smoking anywhere inside the premises is not permitted.
• Friendly dogs are permitted they must be kept under control at all times and must not be left unattended in the Property.
– Dogs are not permitted upstairs.
– Please don’t let dogs onto the furniture
– Guests are responsible for cleaning up after their dogs and are responsible for any damages and extra cleaning caused by the dogs.
• All inventory must remain in the property and not be taken to another property.
• Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision.
• Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.
• We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
• Candles are not allowed inside the house.
• Any problem or complaint which the client may have concerns their holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
• We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.